FAQ
What is the return policy?
1. No Refund Policy
Please note that all sales are final. Once an order has been placed and payment has been processed, we do not offer refunds under any circumstances. We encourage you to carefully review your order before completing the purchase.
2. Exchange Policy
We stand behind the quality of our products. If you receive a defective item, we are happy to offer an exchange. To initiate an exchange, please follow these steps:
- Contact Us: Email our customer support team at kuramodification@gmail.com within 15 days of receiving your order. Please include your order number, a description of the defect, and any relevant photos.
- Return the Item: Once your exchange request is approved, we will provide instructions on how to return the defective item. The item must be returned in its original packaging, including any accessories or documentation.
- Exchange Processing: Upon receipt and inspection of the defective item, we will process the exchange. Please note that exchanges are subject to product availability. If the exact item is not available, we will offer a similar product of equal value.
3. Shipping Costs
Customers are responsible for all shipping costs associated with returning the defective item. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
4. Non-Eligible Items
Please note that exchanges will not be granted for items that have been used, altered, or damaged due to misuse.
5. Contact Information
For any questions or concerns regarding our return and exchange policy, please contact us at kuramodification@gmail.com. We are here to assist you.
How long does Pre-Orders take?
- Order Processing & Assembly
After your order is confirmed, it typically takes 2-3 weeks to complete the assembly of your custom watch including shipping of parts. This includes a 7-10 days shipments of parts + 7-day assembly period to ensure all elements meet our high-quality standards.
2. Shipping Time
Once assembled, your watch will be mailed out. Delivery usually takes 1-2 days within Singapore. Pick-Up will also be available.
3. Order Updates
Currently, we are unable to provide real-time order status updates. However, we are actively working on a solution to keep you informed of your order progress in the future.
We appreciate your patience and are committed to delivering a watch that reflects your unique style and quality expectations!
How do I adjust the bracelet/time & date?
You may view our Youtube Channel for Tutorial Press Here
My watch is faulty/damaged. What do I do?
Faulty or Damaged Watch Process
- Identify the Issue
Take a close look at your watch to understand the issue. Whether it’s a functional defect or physical damage, make note of it.
2. Prepare Your Information
Gather details, including your order number, purchase date, and a description of the issue. Photos or videos of the problem will also help us understand the issue better.
3. Contact Us
Reach out through one of these channels:
4. Receive a Response
Our team will review your request and get back to you within [your response time, e.g., 24-48 hours] to discuss possible solutions.
5. Return or Repair Instructions
If we determine that the watch needs to be returned or repaired, we’ll provide instructions on the next steps, including shipping information if necessary.
6. Processing the Replacement or Repair
Once we receive the watch, we’ll inspect it, and, if eligible, proceed with the repair or replacement as per our warranty or service policy.